policies 

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McMillan is committed to the development of policies that facilitate the identification, removal and prevention of barriers to persons with disabilities. Our policies have been prepared to meet the compliance requirements of the AODA under the Customer Service Standard and Integrated Accessibility Standard.

McMillan has used reasonable efforts to ensure all of our policies, practices and procedures adhere to the key principles of dignity, independence, integration (except when alternative measures are required to meet the needs of persons with disabilities) and equal opportunity for persons with disabilities. Each of these is discussed as follows:

Dignity: McMillan is committed to delivering services in a manner that respects the dignity of our clients with disabilities. Our clients with disabilities are valued and as deserving of high quality and timely services as any other clients. They can expect the same quality of service and will not be inconvenienced in accessing our services.

Independence: Our firm members have been trained to know that people with disabilities should have the freedom and opportunity to access services on their own and should not be influenced by others in accessing services.

Integration: At McMillan, we are committed to creating an inclusive environment and ensuring our services are integrated. Our clients with disabilities have equal access to benefiting from the same services, in the same place and in the same manner or similar way, as do all of our clients. If a client with a disability requires alternative measures to access our services, our firm members will make every effort to support the client in this regard.

Equal Opportunity: McMillan is committed to ensuring that our clients with disabilities have the same opportunities, options, benefits, and results from accessing our services. Our clients with disabilities do not have to make additional effort to access or obtain service.

McMillan's Customer Service Standard Policy has been prepared to outline the firm's commitment to the delivery of excellent client service and identify principles and practices to ensure exceptional service delivery to persons with disabilities.

McMillan's Integrated Accessibility Standards Policy has been developed to outline the firm's commitment in facilitating the identification, removal and prevention of barriers to persons with disabilities in the areas of Information and Communication and Employment, in accordance with the requirements under the Integrated Accessibility Standards Regulation.

McMillan is committed to developing policies that respect and promote the dignity and independence of persons with disabilities. Therefore, no changes will be made to our policies before considering the impact on persons with disabilities.

Copies of the firm's policies are available upon request.